Information
Welcome to Cosmic Skye Creations! We've gathered answers to some of the most common questions our customers ask about our handmade jewelry, hair accessories, and your shopping experience with us. Our goal is to make your journey with us as smooth and enjoyable as possible.
Frequently asked questions
At Cosmic Skye Creations, we are passionate about crafting unique handmade jewelry and hair accessories. As an online shop based in Detroit, Michigan, we pride ourselves on creating beautiful pieces and providing a clear, trustworthy shopping experience. Here, you'll find everything you need to know about our products, policies, and how we operate.
Does it come in other colors?
Many of our handmade jewelry and hair accessories can be made in different colors. Please contact us directly with your request, and we'll let you know what's possible!
Does it come in other sizes?
We offer a variety of sizes for certain items. If you have a specific size in mind for a piece of jewelry or hair accessory, please reach out to us at Jessi@Cosmic-Skye-Creations.com to discuss options.
Do you allow customization of any items?
Yes, we love bringing your unique visions to life! Customization is available for many of our handmade jewelry and hair accessories. Visit our Custom Orders page or contact us to discuss your ideas.
Do your jewelry and hair accessories need any special care?
Our handmade jewelry and hair accessories are designed for durability and do not require any special care. Simply enjoy wearing them!
How do you handle shipping orders?
We offer free shipping on all orders over $50 within the USA. Items are shipped within 3-5 business days, though this can vary slightly due to weather conditions. Shipping costs for orders under $50 are dependent on your location. Currently, we only ship and sell within the United States.
What is your policy if a customer wants to return or exchange an item?
All sales are final at Cosmic Skye Creations. We do not accept returns. However, store credit may be issued upon owner approval for specific circumstances. Please contact us at Jessi@Cosmic-Skye-Creations.com to discuss your situation.
What payment methods do you accept?
We accept all major credit cards and secure online payment methods to make your shopping experience as convenient as possible. Details will be provided at checkout.
How can i contact customer support?
If you have any further questions or need assistance, please don't hesitate to reach out! You can contact us via email at Jessi@Cosmic-Skye-Creations.com . We're here to help!
Got more questions? We're here to help
We're always happy to assist you with any inquiries about our handmade jewelry, hair accessories, or your order. Your satisfaction is our priority at Cosmic Skye Creations. Feel free to connect with us!